Moving FAQs

Include both addresses, your inventory, preferred dates, and any loading or building access restrictions. The team uses those details to prepare the estimate.

Share your preferred date as soon as you know the inventory and addresses, even if you are moving only a few pieces or one room. For office moves, include building rules and access reservations. A weekend or after-hours window may be possible depending on crew availability and building rules; include preferred times in your request.

Let the team know as soon as the schedule shifts. Pickup and delivery dates shape the plan and any storage interval, so keeping them current helps the estimate stay accurate.

The route is planned around the inventory, distance, access at both ends, and requested delivery window. The written estimate is prepared once the details are confirmed, and any later changes to inventory or access should be reported before loading.

The estimate covers labor, truck, and equipment and is based on the inventory, distances, and access conditions you provide. It is confirmed in writing before move day.

Crew time, distance between addresses, access conditions such as stairs or long carry distances, packing help, and any storage period all belong in the plan.

Start with the inventory and both addresses. Ask whether a virtual or in-person survey is needed before the written estimate is prepared.

Conditions such as elevator reservations, parking permits, or long carry distances are included in the plan once you report them. Ask about anything specific to your building before move day.

Yes. List the rooms or items you want packed and the work you will finish yourself. Confirm labor and materials in the estimate.

Tell the team which rooms and fragile items need packing, and ask which cartons, wrapping materials, and labor are included in the written estimate.

Unpacking covers opening cartons and placing contents at the destination. If you want full arrangement inside cabinets, cupboards, or drawers, mention it when the estimate is prepared so the scope can be discussed.

Ask what can be accepted, how access works, what charges apply, and how final delivery will be arranged. Share a complete item list and expected duration so space and terms are confirmed in the plan. If there is a gap between pickup and delivery, items can be stored until the destination is ready. Perishable goods and hazardous materials are not accepted.

It helps to have someone at both addresses who can answer questions about placement and access, especially at the destination.

Clear the walkways, separate items you will keep with you, and have waste and recycling bins ready before the crew arrives.

Larger pieces can be taken apart and reassembled as part of the plan. List the items when you request the estimate so the right crew and equipment are assigned.

Confirm when the property needs to be empty, arrange elevator or parking reservations, and keep keys, documents, and essentials with you.